Ms. Wu Show-Mei has been working as a nurse ever since she graduated from school 13 years ago. Her passion for this career grew as her experience increased. Nurse Wu Show-Mei is now assistant nurse manager on the “VIP ward” (the unit that receives private-pay patients) where she has served for several years. From her daily clinical service, she has come to realize that sincerity and compassion are essential for good patient care. She also clearly understands that “Money is not everything” and that “Health is the greatest wealth.”
Here is an example from a real story:
Mr. Tzu was a senior executive at a company. He was admitted to the hospital with end-stage cancer, and because the disease had spread throughout his body he couldn’t undergo surgery. Although he has accepted his fate and try to face positively in the impending death, his primary nurse Ms. Wu soon realized that Mr. Tzu’s was consumed with worries on the future of his wife and young son. Nurse Wu built a good and trustful nurse-patient relationship with Mr. Tzu and his family. She facilitated a pastor upon patient's request to provide spiritual support to the patient and his family, and encouraged him to reflect on his life honestly. Thanks to her efforts, the patient was not afraid of death anymore, he felt at peace with himself and was able to express his feeling toward his family openly. After Mr. Tzu passed away, Nurse Wu assured the patient had proper wrapping of his body and accompanied Mr. Tzu and his family in the final journey of his life.
Nurse Wu meets Nightingale’s spirit of helping people with passion, patience, caring, attentiveness, and respect. She also reflects the core values of Min-Sheng’s Network through:
1. Has worked in this hospital for 9.5 years, therefore expressing her loyalty.
2. Pays attention to cost and expenses and never charges the patient wrongly.
3. Documents care in nursing notes accurately and thoroughly.
1. In 2009, her quality improvement project of “enhancing inter-shift communication” won the 2nd prize in the hospital-wide competition.
2. In 2010, her patient education poster won the 2nd prize in the nursing department competition.
1. Actively attends ongoing educational programs, such as specialty trainings of OB/GYN and Pediatrics, mentor program, infection control and quality improvement.
2. Completed nursing administration training and was promoted to assistant nurse manager in 2010.
1. Selected as the “best nurse of the month” by patients in May, July, August, September, October, November, and December of 2010.
2. Received 52 compliment letters from patients after discharge in 2010.
1. As a clinical teacher, she provided instruction to new staff and nursing students, she is loved and trusted by her trainees.
2. She is willing to cover extra shifts and support other units when there’s a staffing shortage.
3. Proactively increased level of cleanliness and safety in the care environment and won the 2nd price in the hospital wide competition.