自學校畢業後，即邁入臨床病房工作13年之久，對護理的熱忱度是與日俱增。在VIP病房服務多年期間，每一天都秉持著真誠服務的心，努力照護關心不同疾病的個案。秀梅深深體會到『金錢不是萬能，健康才是真正的財富！』一段真實案例：
慈哥是從事某公司的高級長官，育有一子，入院時才發現已是癌症末期且多處轉移，且不適合手術。雖然勉強表現出積極勇敢面對的態度，但是身為主護的秀梅已從個案的眼神和家庭互動中，發現其實慈哥心中始終牽掛放不下其妻和未成年的兒子。在多次細心照護(協助教導身體清潔、翻身拍背、肢體活動)和主動噓寒問暖下，已建立良好護病信任感。同時也搭起一座溝通的橋樑，在牧師的陪伴下，引導個案和家屬表露心中的想法和對於未來的規劃。主護秀梅秉持正向的力量，鼓舞個案誠實面對人生的態度。雖然慈哥最終仍不敵命運的安排，秀梅最後發揮專業引領執行遺體護理，一路陪伴其走完人生最後的旅程…
秀梅從事護理工作的理念，秉持著敏盛的核心價值『HOPES』，提供五心級「愛心」、「耐心」、「關心」、「用心」、「真心」的服務，將南丁格爾的精神發揚光大。
■『誠信』：
1.盡忠職守於本院任職達9.5年。
4.具有成本概念，確實計價無漏帳。
5.護理記錄書寫確實完整，亦能主動教導同仁。
6.經常針對問題提出正向思考的看法與意見。
■『創新』：
1.98年參與院內品管圈活動-『甜甜圈』，主題活動：提升病房護理人員交班完整性，榮獲全院第二名。
2.99年協助推動健康指導海報競賽，榮獲護理部第二名。
■發展：
1.參與各項在職教育，如婦產科、兒科次專科訓練、師資培訓、感控、品管相關課程。
2.參與護理部舉辦行政訓練課程，99年晉升為單位副護理長。
■卓越：
1.99年4月起護理部舉辦「關懷天使票選活動」，獲單位出院病人票選結果，
分別於5月、7月、8月、9月、10月、11月、12月蟬連冠軍。
2.99年度獲出院病人書面讚揚次數共計52次，獲院方記嘉獎四次。
■分享：
1.擔任單位臨床教師，輔導新進人員和二年期學員，具教學熱忱，深獲人員喜愛和信賴。
2.能配合單位臨時人力調度，並支援其他病房人力。
3.主動推動環境清潔與安全，99年單位榮獲全院5S競賽活動第二名
Ms. Wu Show-Mei has been working as a nurse ever since she graduated from school 13 years ago. Her passion for this career grew as her experience increased. Nurse Wu Show-Mei is now assistant nurse manager on the “VIP ward” (the unit that receives private-pay patients) where she has served for several years. From her daily clinical service, she has come to realize that sincerity and compassion are essential for good patient care. She also clearly understands that “Money is not everything” and that “Health is the greatest wealth.”
Here is an example from a real story:
Mr. Tzu was a senior executive at a company. He was admitted to the hospital with end-stage cancer, and because the disease had spread throughout his body he couldn’t undergo surgery. Although he has accepted his fate and try to face positively in the impending death, his primary nurse Ms. Wu soon realized that Mr. Tzu’s was consumed with worries on the future of his wife and young son. Nurse Wu built a good and trustful nurse-patient relationship with Mr. Tzu and his family. She facilitated a pastor upon patient's request to provide spiritual support to the patient and his family, and encouraged him to reflect on his life honestly. Thanks to her efforts, the patient was not afraid of death anymore, he felt at peace with himself and was able to express his feeling toward his family openly. After Mr. Tzu passed away, Nurse Wu assured the patient had proper wrapping of his body and accompanied Mr. Tzu and his family in the final journey of his life.
Nurse Wu meets Nightingale’s spirit of helping people with passion, patience, caring, attentiveness, and respect. She also reflects the core values of Min-Sheng’s Network through:
■ Honesty：
1. Has worked in this hospital for 9.5 years, therefore expressing her loyalty.
2. Pays attention to cost and expenses and never charges the patient wrongly.
3. Documents care in nursing notes accurately and thoroughly.
■ Innovation：
1. In 2009, her quality improvement project of “enhancing inter-shift communication” won the 2nd prize in the hospital-wide competition.
2. In 2010, her patient education poster won the 2nd prize in the nursing department competition.
■ Progression：
1. Actively attends ongoing educational programs, such as specialty trainings of OB/GYN and Pediatrics, mentor program, infection control and quality improvement.
2. Completed nursing administration training and was promoted to assistant nurse manager in 2010.
■ Excellence：
1. Selected as the “best nurse of the month” by patients in May, July, August, September, October, November, and December of 2010.
2. Received 52 compliment letters from patients after discharge in 2010.
■ Sharing：
1. As a clinical teacher, she provided instruction to new staff and nursing students, she is loved and trusted by her trainees.
2. She is willing to cover extra shifts and support other units when there’s a staffing shortage.
3. Proactively increased level of cleanliness and safety in the care environment and won the 2nd price in the hospital wide competition.
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